Delta Air Lines says passengers will never be allowed to make voice phone calls on its planes, despite what rules may be changed.
Federal rules currently prohibit voice calls on flights but the government may loosen up on these rules. If they do allow cell phone calls, the airlines would be able to create their own policies.
However Delta says it wouldn't be the airline to allow it, the Associated Press reports. On Wednesday, CEO Richard Anderson told workers that Delta wouldn't allow cell phone calls or internet-based voice communications on mainline or Delta Connection flights, which are operated by other airlines under Delta.
"Our customer research and direct feedback tell us that our frequent flyers believe voice calls in the cabin would be a disruption to the travel experience," Anderson wrote according to AP. Anderson says that in a 2012 survey, a clear majority of customers said being able to make in-flight calls would make flying a worse experience.
Anderson also said that Delta employees, including the crews are against in-flight cell phone calls. Delta is one of the biggest airlines in the world, but it would not be among those that may okay cell calls.
Anderson also said Delta employees, particularly flight crews, are against allowing calls during flights. Atlanta-based Delta is one of the world's biggest airlines.
There is currently a ban on calls by the Federal Communications Commission, but the FCC is taking public comments on the idea of loosening this restriction. Even if the FCC gets rid of the ban, the Transportation Department is considering putting a ban on calls as they say it would hurt consumers.
The Federal Aviation Administration recently lifted a ban on using electronic devices like tablets and e-readers during takeoff and landing and when the plane is below 10,000 feet.
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