Imagine landing at the wrong airport? A UK couple was faced with that exact dilemma after their plane landed in San Jose, California instead of San Jose, Mexico.
The couple, Andrew and Julie Kelham, had spent more than 20 hours traveling. They didn't realize until they landed at the airport and their daughter called them because they weren't at the arrival area in Mexico. The couple was sent to the wrong city, News.com.au reports.
The Kelham's were supposed to go to San Jose, Mexico to visit their 21-year-old daughter, Frankie, who had been working in Mexico for eight months. The spent $5,500 on the 14-day trip that they booked through travel firm Thomas Cook in Harrogate, North Yorkshire.
They left for the trip, excited to see their daughter and get a family vacation, but they landed in San Jose in California, about 1,550 miles away. They weren't in Mexico.
The couple first flew from Manchester to Chicago, which was correct, however their connecting flight took them to California instead of Mexico and the couple was booked to stay at the Royal Solaris Hotel in San Jose Los Cabos, in the Mexican peninsula of Baja California Sur.
"She was crying her eyes out. We couldn't take it in," Kelham told the Sun.
The couple was forced to spend the night at the airport after the long trip and had to spend $1,500 to continue on to Mexico the next day. They eventually met up with their daughter. The couple was reimbursed but they had lost two days that they were supposed to spend with their child.
"It was a nightmare. We missed two days with our daughter," Kelhman said.
A spokeswoman for the booking firm Netflights said, "We know how important holidays are for our customers and strive to meet and often exceed their expectations. The type of incident experienced by Mr and Mrs Kelham is extremely rare, and we would like to again apologise to the couple for any inconvenience caused. We've spoken to the couple since their return and have since resolved this matter to their satisfaction."
This article is copyrighted by Travelers Today, the travel news leader
