EasyJet reportedly threatened to not let a passenger board a flight after he wrote angry tweets against the airline on Twitter.
Mark Leiser, a lawyer and PhD student from Glasgow, complained about a flight being delayed for 90 minutes and a soldier missing their last connection as a result. Leiser argued that the airline should compensate the solider for his trip to Portsmouth.
"Soldier going to miss last connection & @easyjet refusing to help pay for him to get to Portsmouth. Get right into em!," Leiser wrote.
Then Leiser went on to claim that the manager of the airline wasn't going to let him board becase of the tweet. "Manager from easyjet just said I couldn't board flight because I criticised @easyJet on twitter before boarding the flight." The message has since been retweeted over 1,000 times.
Leiser explained the situation further saying, "Manager came down to inquire why I was tweeting about @easyJet. Staff member said I cant tweet stuff like that. Asked me to save the tweet."
"You're a lawyer. You know [you] can't tweet stuff like that and expect to get on an easyJet flight," Leiser reported the staff member as saying.
"@easyJet manager went as far as threatening to remove my bags from flight. Servisair girl demabded to see tweet before boarding," Leiser added.
EasyJet later took to Twitter to address the issue saying "@mleiser Hi Mark, we are sorry to hear about this unfortunate incident. NO passenger will be denied boarding due to comments made on twitter. Please send us a DM so that we can sort this out for you. Best regards, NK."
The airline has been in contact with Leiser regarding the issue. The airline released a statement to Computerworld UK regarding the issue which read, "easyJet has never denied boarding due to comments on social media. On the rare occasion that we consider denying boarding it is on the basis of disruptive behaviour."
Easyjet is a budget airline based in London.
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