The Woodlands Resort in Houston proved that they fulfill their customer service requests, no matter how silly they may seem.
Dustin Wray and his girlfriend booked a room at the hotel and decided to test them when filling out the online reservation form by making a funny request in the "special request" section. He asked for three red M&M's and a picture of bacon. And the hotel came through, ABC reports.
"Three red M&Ms on the counter. Not packages, just three single M&Ms. One for me, one for my girlfriend and one to split if we get hungry late at night. And a picture of bacon on the bed. I love pictures of bacon," Wray wrote in his request form for the nearly $200 hotel room.
"I figured real bacon would be too hard to come by," Wray, an account manager for a cloud computing company, told ABCNews.com. "I wrote it so that if they saw it they would laugh because it was stupid but also make it feasible if they actually wanted to fulfill it."
The New Braunfels, Texas couple arrived at their room and were initially confused by what they saw.
"I saw the three red M&M's there and it honestly confused me," Wray said. "I was staring at them thinking this is weird. And then Lauren started laughing at the picture on the bed [of bacon] and I turned around and looked and that's when it all clicked."
"We celebrated by eating a very small amount of M&Ms," he added. "We laughed about it a bunch and thought it was absolutely cool."
Despite the hotel fulfilling Wray's request perfectly, Wray forgot to mention it to the staff and didn't leave a tip, which he later regretted.
"As we were driving home I felt like a jerk," Wray said. "I definitely have to go back to right my wrong."
He may get the chance to repay them after he shared his story on Reddit. He posted the photos of the M&M's and the bacon picture on the online sharing site and said that Woodlands had fulfilled his request, in the hopes that the deed would bring good publicity to the resort.
It sure did. The post got 80,000 views within a few hours and made its way to local radio shows and newspapers. Woodlands was so grateful that they reached out to Wray and invited him back to the hotel for another stay for free.
"I'm definitely going to be going back and I'll right my wrong in the tip department," Wray said. "I included the name of the resort hoping if people saw it they'd think, "I want to stay there.'"
Typically, the resort's special requests include things that involve marriage proposals, but General Manager, Greg Parsons, says the hotel aims to fulfill all requests.
"We want the staff to have fun with the customer," Parsons, told ABC News.com. "It keeps us on our toes and if we can bring joy to somebody, why not. We have bacon and we have M&Ms in-house. I'm glad he didn't ask for us to wrap the bacon around the M&Ms," Parsons joked.
Wray said he won't ask the hotel to fulfill any more silly requests, but that doesn't mean he wouldn't do it at another hotel
"I might do it a little bit," he said. "It's kind of a gauge whether or not the hotel, or any company, cares about you."
This article is copyrighted by Travelers Today, the travel news leader