Running out of toilet paper in your own bathroom but one issue but a United Airlines flight also faced that problem recently, causing staff to come up with a temporarily solution. The incident is a reflection of low customer service ratings that the airline received recently.
A United passenger took a photo on a recent flight that shows a lavatory with no toilet paper, but it does appear that a crew member tried to solve the issue by making a holder out of duct tape and filling it with cocktail napkins, which ironically have the slogan "Fly by the tips of your fingers."
The man posted the photo to FlyerTalk saying, "Apparently, they ran out in one lav half-way home and couldn't bother to transfer a roll from another." The flight wasn't a short one either. It isn't clear at what point the flight ran out of toilet paper, but the plane was flying from San Francisco to London.
Daily Finance called United's makeshift holder a "lax approach to basic customer service." They also noted that the airline ranked dead last in the latest American Customer Service Index. The index is released quarterly and ranks various companies in the US. Overall, customer service has improved in the airline industry, but it still remains relatively low and United had the lowest rankings. The airline only received 62 out of 100 points, while JetBlue received 83 and Southwest scored 81 points.
The rankings are determined by thousands of phone and email surveys and interviews.
Daily Finance also noted that the airline ranked last in a survey of airline performance. It was the worst for on-time arrivals, customer complaints and baggage handling.
A United spokesperson responded to Daily Finance and offered and explanation and an apology for the toilet paper incident.
"The aircraft ran low on toilet tissue and our crew improvised and provided customers with paper napkins," the spokesman said. "We apologize to our customers on this flight for the inconvenience and would like the opportunity to welcome them back."
The airline also responded to the poor customer-service claim and said that their performance has improved and customer complaints have gone down since the rankings were released.
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