An Indian airline has released an apology after a passenger's cat was run over before a flight.
Inida's Jet Airways took to Facebook to offer a long apology to the owner of a cat that was killed before a flight from New Delhi to Singapore.
The post explained the "sad and tragic" demise of a cat named James Dean.
"We sincerely regret the accidental demise of James Dean, the pet cat of Ms. Preeti Varma and are saddened by this incident. We truly understand Ms. Varma's feelings and share her sorrow and are extremely sorry about the same," the post reads.
"The investigation of this incident over the past two days involved interacting with workers at the airport who were present at that time. We have minutely scrutinized and retraced the entire sequence of events from the time Ms. Varma reported for check-in to establish the exact cause which led to the unfortunate accident."
James Dean and Varma was set to fly on Saturday but the cat managed to get out of its cage and jumped onto the tarmac where it was run over by a vehicle before he was loaded on to the jet. CCTV footage showed "that the pet forced itself out of the container by pushing the wire mesh and thereby creating a gap for it to come free," the statement read.
"By the time our teams arrived at the accident site, the pet had passed away," said the airline. They are trying to contact Varma directly to apologize. She wanted to be taken to the accident site but security would not allow her to. She cancelled her flight following the incident.
The airline said that they are reviewing their policies to try to prevent something like this from happening again.
"Following the incident, Jet Airways has embarked on a global review to check out procedures adopted by airlines / airport operators and will endeavor to implement all enhancements that will prevent occurrences of such accidents. We have also re-briefed all our airport teams on the handling procedures. We have also reviewed the current process to ensure that such incidents do not reoccur in the future," the statement read.
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