British Airways (BA) as one of the leading airlines in Europe is committed to providing its clients with the best services. But just like any other airline, BA has had to delay or cancel flights due to various reasons like overbooking, poor weather, IT glitch among others. BA provides for compensation in case of flight delay or cancellation in line with the EU regulations 261/2004.
The EU laws provide that delays of more than 3 hours or cancellation without early notice need to be compensated.
BA encourages clients who experience flight delays and cancellation to contact them directly. They claim to have a streamlined compensation process made of a compensation claims team that looks into the clients' submissions and get back within 28 days.
The truth is that you are most likely not to receive communication from BA within 28 days after the application for compensation. In the case of communication, they are likely to deny your compensation claims. That is why you need to contact Flightright to help you through the process for British Airways compensations.
Another problem that comes with requesting for compensation from BA is the difficulty in locating the online compensation form. Working with an experienced claims company like Flightright will eliminate the need for you to look for forms as they will handle all the details.
Access the List of BA Compensations
BA has had several cases of flight delay and cancellation in the past years which they have had to compensate.
Flightright has a detailed list of old BA flights on their website that were either delayed or cancelled in the recent past. The list contains the name of the plane, the departure and arrival airport, the scheduled time, the state of the flight and the maximum amount the passengers are entitled to for compensation.
Once you access this list, click on the particular flight you had booked. Enter the itinerary of the journey; the actual arrival time of the flight in your destination. Include a connection flight if you used one. Click on when you were informed of the rerouting/cancellation.
They will verify the information you have keyed in with those from BA and determine your eligibility for the compensation and the amount.
Remember your claim is valid for up to 6 years.
Passenger Rights when a BA flight is cancelled
The EU flight laws that BA is part of allows you compensation of up to 600 € for delayed flights exceeding 3 hours or cancelled flights without early notifications.
The European law provides for statutory limits of time. BA's time limit is up to 6 years after the delay or cancelation. Your ticket price does not determine eligibility for compensation.
BA must provide your basic care rights like food, transportation, and communication during the delay period.
What to do when your BA flight is Delayed or Cancelled
Most people are known to be distraught or fail to calm down in case of a flight delay or cancellation. You need to follow the right procedure throughout the event to help your case when you get to apply for a compensation claim.
Do not discard travel documents
Most travelers are likely to throw away their travel documents in a fit of rage. Ensure that you keep yours safe for when required by BA at the moment of the claim.
Establish the reason for the delay or cancellation
The reason for the delay or cancellation is important in determining if you are eligible for compensation. The EU laws provide that the airlines do not compensate you if the delay is caused by extraordinary cases like poor weather, strikes, and political turmoil.
Verify the information from BA, and get a written statement if possible. You can also check with Flightright to verify the validity of the reasons given.
Ask for your care rights
The airline must provide you with the right to care for flight delays of more than 2 hours. BA will provide your meals, refreshments, and access to phone calls.
Request for a hotel or taxi or rebooking
BA is charged with finding you a hotel and a means of transportation in case of flight cancellation or long delays. They can also rebook you to an alternative flight to your destination even if it's of a different airline.
Do not accept vouchers and other offers
BA might give you offers in the form of vouchers during the delay. Refuse them as they will jeopardize your chances of getting compensation.
You can only accept in case the offer is a similar amount to the compensation in cash as provided for by the EU laws.
Note the arrival time at your destination
Your arrival time at the destination determines if you are eligible for compensation. The amount of compensation also varies depending on the delay period.
Once you have all this information and records, reach out to Flightright to champion your compensation claim.
How to Claim Money Back from BA
First, you need to establish if you are eligible for compensation in case of a delayed or cancelled flight. In most cases, you qualify for compensation when your flight is delayed for more than 3 hours or the flight is cancelled without prior communication; less than 14 days before the journey.
You can also enter your flight details and reason for cancellation on the free compensation calculator on the Flightright website to determine if you qualify for compensation and the amount involved. After which they will proceed to present your claims to BA for compensation for any inconvenience caused by the flight cancellation.
Flightright is an experienced claim management company that has worked with over 5 million clients, generating over £200,000,000 in the process. Their expertise, professionalism, and result oriented service provision has made them the preferred claims handling company for many customers who have been inconvenienced by the different airlines.
Wrapping up
Compensation might not sound a consolation enough for the inconveniences caused by a delayed or cancelled flight, but you don't have to let the struggle go to waste. Flightright has won 99% of their court cases since the start of their operations in 2010. And they are always at hand to help you achieve your compensation success.
This article is copyrighted by Travelers Today, the travel news leader
