The Oakland International Airport is now the talk of the town as it launches its robot assistant named Pepper. The robot helper will be assisting passengers with regards to directions, menu recommendations and other basic assistance about their travels.
According to USA Today, the human-shaped robot will be serving at the HMSHost's Pyramid Ale Taproom at Oakland Airport's Terminal 2. The 4-foot-tall machine will be used as a way of helping improve the sales while offering guests a unique and futuristic experience. It's also one way of letting the staff do their work while the robot answers the basic questions asked by quests.
Pepper is specifically designed to see, hear and interact with the customers so that it could provide information that the guests need. Aviation Media reported that the robot's system is specifically built for HMSHost that's why it includes a menu of the available beers offered by the taproom.
However, it's not just a menu guide because it will also help passengers locate the nearest facilities and terminals with its built-in interactive map displayed on its chest. It works just like what any human employee would do.
In a report by Travel Pulse, HMSHost vice president said that "We're always working to identify the next opportunity to elevate the guest experience at airports. Through constant innovation, we aim to engage with travelers and assist them on their journey."
Pepper is indeed a breakthrough in technology. But it's not the first time that an airport hired the services of robot assistants because back in 2016, the Mineta San Jose Airport also did the same thing.
The same thing also happened in Taiwan where Eva Air hired some of Pepper's distant cousins across the globe to work in Taiwan airports. The Songshan Airport and Taoyuan International airport are among the airports that implemented the robots assistants program.
It is really an amazing experience for travelers to see robots assist during their travels. There's no doubt that in about 20 years from now, travel would definitely change.
This article is copyrighted by Travelers Today, the travel news leader
