"Hearthstone" director Ben Brode and game designer Dean Ayala held a Q&A with fans. This was a result of the community uproar over issues with the game. Even though fans may have complaints about it, it is still better than many other games.
The "Mean Streets of Gadgetzan" brought big changes to a stale environment in late 2016. The Priest class was the source of the biggest complaints with the game. The expansion fixed it even though it seemed unfixable.
New powerful decks could be created in Standard mode with the 132 new cards introduced by the "Gadgetzan" expansion. Some new cards were criticized by a few players who said they relied on certain archetypes or may be too powerful.
According to Forbes magazine, many felt that just like Shamans were buffed to make them relevant, the only way for Blizzard to fix the Priest class was to buff them as well. Many overpowered cards could be given to the class so that it was not as bad as before. This would fix it but at the same time breaking it in another way.
"Gadgetzan" lowered the viability of the Shaman class from the previous meta. It is still the home to the deck with the top win rate but at least the top deck no longer has a wide margin between it and the decks ranked under it.
The meta game of "Hearthstone" is said to be as balanced as it has ever been, according to third party statistics and Blizzard. The problem is, the community is also as frustrated as it has ever been. Fans are hopeful that instead of Blizzard giving a response that it's on their radar, they would prefer that the issues are addressed.
Technology website VentureBeat reported that communication with the "Hearthstone" community is important but difficult. The developers have made an effort to communicate directly with the live Q&A.
Even with the effort to discuss issues, there is still frustration coming from the community. The Purify incident is an example of that. Senior game designer Peter Whalen said that it was important for Blizzard to pay attention to feedback from the community. He said they read Reddit, Heathpwn, and various forums and they are on Twitter as well.
The "Hearthstone" development team wants to improve their communication with their fans. They feel that they are continuously improving in that area. Whalen said that interaction with the community was important to them.
There were difficulties in having discussions with the community and in getting their message across but they were still constantly finding ways to do it better. He said that the team loves super-passionate players who give feedback. They can only help make "Hearthstone" better.
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