Samsung is still on the hot seat about the Samsung Galaxy Note 7 issue and they are still dealing with the aftermath of the situation after phone units have caught fire which resulted to its recall and with the company finally putting a stop on the unit's production and distribution.
According to The Verge, an article published at The Wall Street Journal stated that Samsung's attempt and efforts to save the Galaxy Note 7 may have held up regulators from closely investigating the issue.
It was stated on the report that even weeks after the initial recall when several Galaxy Note 7 units started bursting and catching fire, "Samsung still doesn't have a conclusive answer for what's causing some Note 7s to catch fire."
When the issue started in August, Samsung has begun to investigate the cause of the phones exploding and catching fire, and found out that the phone's batteries which were supplied by the Samsung SDI Co. were the one causing the phone's failures.
With this initial findings on the cause and pressure from the consumers at the same time, Samsung announced a recall on the 2.5 million phones. New batteries were also issued. But when replacement phones started catching fire and exploding as well, the company have decided to put a stop on the manufacturing of the phone unit.
Samsung has still attempted to improve and save the Galaxy Note 7 which delayed the development of the Galaxy S8 by two weeks. This is to find out the real cause of the Note 7's overheating issue, according to The Wall Street Journal's report.
As of this writing, the company is still in the process of identifying the root cause of the overheating issue on the Samsung Galaxy Note 7 units which will help the company itself on regaining its consumer's trust and ensure that people will still trust the company with any other phone or device with their name on it.
This article is copyrighted by Travelers Today, the travel news leader
