A family from Bury, Great Manchester is contesting the decision made by the American Airlines to deny their refund request for their three-year old son's ticket who was diagnosed with Leukemia before his supposed flight. The Airline argued that the diagnosis, as the reason for the cancellation is not an "exceptional circumstance."
In a report from The Sun, the three-year old Oscar Long was diagnosed with Leukemia in July, just two weeks before his travel to Florida along with nine members of his family. With his condition, he was not allowed to travel for another three years of which the family heeded and opted to cancel the trip and had provided the airline the proper documentation of what happened hoping that their case will be considered.
However, American Airlines declined the request and said that it is against their policy. The other members of the family except for Oscar and his parents, were forced to continue their trip leaving the boy in his house still thinking that he is going to Florida and visit Disneyland. "The day we were travelling Oscar was having a round of chemotherapy. We booked it as a whole family and we wanted to travel with the whole family, we didn't want to go," said Kimberley Wallwork, Oscar's aunt.
Saddened and angered by the situation, the boy's parents Ben and Leane have been talking with the travel agency and the American Airlines itself to rectify their decision and issue a refund for the three of them. Express reported that the family was able to receive a partial refund of £748.60 out of the total £1,270 they spent for the tickets.
The Flight Guru, the family's travel agency have been negotiating with American Airlines for the family to receive the whole amount as refund and offered a £200 voucher as a sign of goodwill to the family.
The family said that the whole debacle has been really stressful, adding weight to the sadness they feel regarding their son's Leukemia diagnosis.
This article is copyrighted by Travelers Today, the travel news leader
