Website Hotels.com earned "Best Overall Customer Experience" ranking for the third year running, according to Keynote Competitive Research.
Hotels.com is a leading online accommodation booking website with more than 150,000 properties around the world.The site gained accolades for service areas of customer satisfaction, price satisfaction and ease of booking.
Rankings were based on responses from more than 2,000 real users, as well as, real data collected through Keynote website monitoring to review the technical quality of each website.
"We are constantly working to improve not only the site but also our mobile capability and call centre service to provide our customers with the best possible hotel shopping, booking and post-booking experience," Scott Booker, President of Hotels.com told PR Newswire. "As part of this commitment, we currently feature more than 150,000 hotels around the world, over 6.5 million user-generated reviews, our award winning Welcome Rewards loyalty programme, price match guarantee and 24/7 customer service in many markets."
The range varies from international chains and all-inclusive resorts to local favorites and bed & breakfasts.
Keynote Systems, is the global leader in Internet and mobile cloud testing & monitoring.
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