While some airlines are making it harder for people to find a seat, even next to their own family members, others are finding ways to accommodate people. AirBaltic really gets how its customers are feeling. The Latvian airline is letting customers choose their seats depending on their mood.
AirBaltic is experimenting with a service in which they let passengers choose their seats depending on what they want out of their flight. They classify this by four different "flight moods" in a system called SeatBuddy.
Their aim is to group like-minded passengers. Those who feel like chatting can opt for opt for "business networking" or "easy chat." These options will seat a passenger with someone who also wants to chat during the flight. Those who want to get work done will be seated with other hard-working passengers. Those who just want to sleep can select the "relax" mood and they'll be seated with other sleepy passengers.
This will be convenient for those who just want to sleep, but get stuck next to someone who likes to strike up a conversation.
Users of SeatBuddy can go even further and look through shared qualities that they'd like to have in a seatmate. For instance, someone may want to sit with someone in a similar age range or with someone who speaks the same language.
They can also be matched with someone who works in the same area or who has other shared hobbies or interests. This option will be especially helpful for those looking for a business connection or someone to have a good conversation with.
The information is collected in a secure database and does not disclose passenger identity or any personal information.
The first test flights with intelligent seating will take off at the end of June and will be used to "explore its future commercial potential'' according to Michael Grimme of the airline's sales and marketing department.
An air Baltic spokesman told News.com.au, "We're the first in the world to offer this." This service was created as a way to keep peace between fliers and keep them happy. The only option that passengers can't choose is to sit completely alone.
The first tests flights for this service will begin at the end of June. It will be optional and free of charge, but the airline is looking to see if there are any commercial opportunities for this service.
This article is copyrighted by Travelers Today, the travel news leader
