A low-cost airline refused to give a woman a refund on a flight that she was supposed to take to her wedding, after her fiance passed away.
Anuandi Hodges and her fiance Frederick Adams were ready to get married and start their life together. They were planing to fly to Las Vegas on April 27 to get married and they had already bought the tickets for the flight out of Gerald R. Ford International Airport, 24 Hour News 8 reports.
Yet a week before they were supposed to fly off for their wedding, the unthinkable happened. Adams passed away.
"All of the sudden I get the call from my mother who said that the ambulance and everything was there and that he wasn't breathing," Hodges said. He later died.
While mourning the loss, Hodges tried contacting the airline to try to get a refund for the flight that was meant to be for the wedding. She explained how she lost her loved one of eight years, but Allegiant Air told her that they couldn't give her a refund.
"When I talked to Allegiant Airline, I said, 'You know what, I'm not God. If I was, Frederick would still be living.' All I could get from them is 'Sorry for your loss but this is our policy and this is the how it's going to go,'" said Hodges, recalling what she told an Allegiant employee.
News station, 24 Hour News 8 spoke to the airline and they said Hodges would be able to change the flight for a fee of $50 each way or that she could pass the ticket along to someone else, but this would require the $50 flight change fee, plus another $50 fee to chance the ticket to another name.
Having to deal with the cost of the burial, Hodges said that she wouldn't be able to afford all of these fees.
On top of the airline tickets, Hodges also bought a package deal that included a hotel room. She'll be losing close to $1,000 because of the planned trip. Yet other companies said they would have made changes to accommodate her.
"I talked to Delta and I talked to all different airlines and they said under these circumstances, definitely we would have felt some type of sympathy," Hodges said.
Yet Allegiant insists that they won't be giving her a refund since they're a low cost airline.
"It's certainly unfortunate," Spokesperson Jessica Wheeler said. "But from our perspective, regardless of the reason, the seat flies empty."
Hodges hopes that the airline will have a heart and will change the policy.
"They just worried about heir seat empty," she said. "I lost a loved one."
This article is copyrighted by Travelers Today, the travel news leader
